A1: We have a professional R&team which is valued by our company, and each year, there will be more than 5% of the turnover used to invest in R&D. Thanks to them, our New Lights are now winning good reputations around the world.
Q2. Is it OK for us to visit your factory?
A2: You are always warm welcome to visit both our factories. We are located in Yangtze River Delta, which is close to Hangzhou, Shanghai and Ningbo. If you really want to come to our company, we can also arrange drivers to pick you up.
Q3. If I have some failed product, how to deal with it?
A3: You can totally trust our products quality and this situation happens rarely, because during producing, we have a strict testing system to guarantee the quality, making sure our customers just get the right products. But, if it does happen, you may need to send us some details of the failed products such as the operating condition and the surroundings, better with picture. Once we confirmed it is kind of Quality Issue from our side, we will send you replacement within your next shipment.